The Privacy and Security Policy forms part of these Terms and Conditions.

We have created this privacy and security policy to demonstrate our firm commitment to your privacy and the protection of your information and to providing a safe, secure site for electronic commerce transactions.

Who are we?

Care & Comfort Products Limited is the controller of all information collected on this website.

Transactions you enter into with us through our website are entered into with Care & Comfort Products Limited. Similarly, information you provide to us either on the www.care-and-comfort.co.uk website, by email or through any other means of communication is held by Care & Comfort Products Limited.

Security of Transactions

We at Care & Comfort Products Limited take your security very seriously and encrypt consumer data, such as credit card numbers, when you order directly through the website. We transfer the encrypted data over the Internet using secure socket layer (SSL) technology so that your online shopping experience is safe and secure.

If you prefer to order products from our website by telephone, please call our sales line on 01702-533767.

Security of Email Correspondence

The website also invites you to contact Care & Comfort Products Limited via email, through the "Contact Us" pages. Email correspondence is free format text and cannot be encrypted, therefore it is not a secure means of communication. Please do not send sensitive information, such as credit card information, through email.

Internet Security

Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot absolutely guarantee the security of your information provided over the internet and will not be responsible for this.

Cookies

A cookie is a small data file that is temporarily stored on your computer hard disk. The Care & Comfort Products Limited website uses a number of cookies to operate normally. Cookies help speed up the operation of the website. The website also uses cookies to help Care & Comfort Products Limited gather valuable marketing information on website usage. Cookies are also used to track where you came from to get to our website.

You can still use the website if you have cookies turned off, but the performance may be slower.

Refer to your browser help section for information about how to disable, block and delete cookies. The help section is typically found in the menu bar at the top of the browser. Some browsers will also provide help if the F1 Key is pressed.

How do we keep your information up to date?

We endeavour to keep all information we hold as accurate as possible and up to date. Please write to us at Customer Services, Care & Comfort Products Limited Ltd, Unit 7, Millhead Way, Purdeys Industrial Estate, Rochford, Essex SS4 1LB or email us on info@care-and-comfort.co.uk to notify us of any changes to the information you have previously given to us, or if you are aware of any inaccuracy in the information we hold about you.

Who at Care & Comfort Products Limited can see your information?

Information submitted to us is available to Care & Comfort Products Limited employees managing and using this information, but otherwise is kept confidential from other members of our staff.

Do we share your information with others?

We may need to pass your information on to others solely to enable us to provide you with the goods or services you have ordered or requested from us or otherwise in connection with our relationship with you. Unless you indicate that you would like us not to, provided you have given your consent, we may also occasionally pass your details to other business associates or other carefully selected organisations for their own marketing purposes.

We use other companies and individuals to provide certain services to us, such as delivering orders or processing credit card payments. These companies and individuals have access to the personal data needed to perform their functions and not for any other purposes. They must process such data in accordance with this privacy notice and the Data Protection Act 1998.

What do we do with your information?

We use your information to enable us to provide you with the goods or services you have ordered from us or otherwise in connection with your relationship with us. We may also use the information you provide to us to improve the content and appearance of our website or catalogue.

With a view to understanding our customers better, and unless you have indicated that you would like us not to, we will retain the information you provide us about yourself and details of any purchases you have made to enable us to offer products and services that are likely to interest you. We may carry out market research using your information, by letter, telephone, email or other reasonable means of communication.

We may also use aggregate information and statistics for the purposes of monitoring usage of our website in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include any data that can be used to identify you or any other individual.

We may disclose your personal data to any third party if we believe in good faith that such disclosure is necessary to (a) comply with the law or legal process (b) prevent fraud (c) protect the rights and property of Care & Comfort Products Limited (d) enforce our conditions of use or (e) protect against misuse or unauthorised use of this website.

If, in the future, a third party acquires Care & Comfort Products Limited or substantially all of its assets (whether by merger, acquisition, reorganisation or otherwise) customer data, including personal information, may well be one of the transferred assets.

If, at some time in the future, we were to use your personal data in ways other than those set out in this privacy notice, then we will notify you about this and seek your permission to do so.

How can you stop receiving marketing communications from us?

With a view to understanding our customers better, we should like to retain the information you provide us about yourself and details of any purchases you have made to enable us to offer products and services that are likely to interest you. We may carry out market research using your information, by letter, telephone, email or other reasonable means of communication. If you are not happy for us to do this, then please contact us.

If you are already receiving marketing or market research communications from us and wish to cease receiving marketing or market research communications from us or would like us to cease processing your information in any other way you can write to us at Customer Services, Care & Comfort Products Limited, Unit 7, Millhead Way, Purdeys Industrial Estate, Rochford, Essex SS4 1LB or email us on info@care-and-comfort.co.uk indicating this.

Have you received an email from us? If you are on our email mailing list you may have received emails from us about our products, special offers, competitions and other matters. Each email we send contains an easy, automated way for you to cease receiving emails from us. If you wish to do this, simply follow the instructions at the end of any email.

Data Protection Legislation

We comply with the Data Protection Act 1998 in respect of any information we hold.

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